Why This Job is Featured on The SaaS Jobs
Enterprise Relationship Manager roles inside Customer Marketing sit at a key junction in modern SaaS go to market: turning demonstrated product outcomes into credible proof that supports enterprise adoption. The remit here centers on advocacy, references, executive programs, and co marketing, which are increasingly important as SaaS buyers look for peer validation and risk reduction. The cross functional touchpoints listed, spanning GTM, Product Marketing, Communications, Events, Creative, and Legal, reflect how mature SaaS organizations operationalize customer storytelling at scale.
For a SaaS career, this kind of role builds durable expertise in enterprise stakeholder management and the mechanics of trust. It develops judgment around which customer narratives travel across channels, and how to translate account level outcomes into reusable assets without compromising accuracy or approvals. It also provides exposure to governance and coordination patterns that are common in large SaaS motions, especially when executive visibility and brand considerations are involved.
This position is best suited to professionals who prefer structured relationship portfolios, careful prioritization, and high fidelity communication with senior customer contacts. It will likely appeal to those who enjoy influencing without direct authority and who can navigate ambiguity across many internal partners while keeping customer experience and process discipline in view.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The Customer Marketing team showcases real-world customer outcomes through storytelling, proof, and structured advocacy programs. We partner closely with GTM, Product Marketing, Communications, Creative, Events, Legal, and regional teams to bring customer impact to life.
Enterprise customer relationships are a core part of this motion. Strong relationship management helps OpenAI identify high-quality customer advocates, build trust with senior stakeholders, and turn customer outcomes into credible proof points across sales, events, campaigns, and executive moments.
About the Role
As an Enterprise Relationship Manager on the Customer Marketing team, you will own and grow relationships with strategic enterprise and Fortune 500 customers who can participate in advocacy, references, storytelling, events, customer executive programs, and C-suite co-marketing.
You will partner with Enterprise Marketing, Events, GTM, Product Marketing, Communications, Legal, Product, and executives to identify executive customer-program opportunities, prepare C-suite stakeholders, navigate sensitive approvals, and turn customer advisory and co-marketing moments into broader advocacy, proof, and business impact.
This role is expected to be based in San Francisco, CA, and three days a week in office.
In this role, you will:
Build and manage a prioritized portfolio of enterprise customer relationships for customer marketing and advocacy.
Identify customers with strong outcomes, executive sponsorship, and readiness for references, events, storytelling, and co-marketing.
Create account-level advocacy plans in partnership with GTM and Customer Success teams.
Support and scale executive customer programs, including customer selection, stakeholder preparation, programming, follow-up, and feedback loops.
Serve as a trusted point of coordination for customer stakeholders through advocacy, approval, and publication processes.
Partner across Enterprise Marketing, Events, GTM, Product Marketing, Communications, Legal, and Creative to prepare customer stakeholders and connect executive customer moments to broader advocacy and proof.
Build repeatable processes for relationship tracking, executive customer programming, customer readiness, approvals, and advocacy follow-through.
You might thrive in this role, if you:
Have 7+ years of experience in customer marketing, customer advocacy, executive customer programs, customer advisory boards, strategic partnerships, enterprise account leadership, or related work, with direct experience supporting Fortune 500 or global enterprise customers.
Are credible and composed with C-suite customer stakeholders, senior internal executives, and cross-functional partners in high-trust environments.
Can balance customer trust with business needs and a high bar for accuracy.
Have strong judgment about which customer opportunities are strategically valuable.
Can influence across Sales, CS, PMM, Comms, Legal, Events, and Creative without direct authority.
Are highly organized and able to manage multiple customer workstreams with urgency.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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