Why This Job is Featured on The SaaS Jobs
Customer Success remains one of the clearest career tracks in SaaS because it sits at the intersection of product adoption, retention, and expansion. In this role, the day to day centers on keeping customers engaged with a software platform and translating usage patterns, issues, and feedback into actions across internal teams. The emphasis on lifecycle coverage, from implementation and integrations through renewals, signals work that is closely tied to recurring revenue mechanics.
Over time, this kind of seat builds durable SaaS operating skills: running structured customer cadences, preparing business reviews, and using data and trend analysis to spot risk and value opportunities. Exposure to cross functional collaboration with Account Management and other teams also develops the internal influence needed in subscription businesses, where outcomes often depend on aligning product, support, and commercial priorities. The mention of AI tooling for administrative automation adds a practical angle on modern CS efficiency.
This position tends to suit someone who enjoys managing many parallel threads with high attention to detail and clear communication. It is a strong match for professionals who like being the customer voice internally, are comfortable coordinating projects across stakeholders, and prefer a role where process improvement is part of the expected contribution rather than an occasional initiative.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the team/role
As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution. You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement.
The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value from all Checkr and Customer relationships.
What you’ll do
- Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
- Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives
- Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings.
- Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams
- Oversee multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements
- Look for ways to improve internal processes and push for change without being asked, including using AI tools to automate administrative work and free up time for customers
What you bring
- 2-5 years of client-facing customer success/sales/account management/customer service experience
- A track record of managing a portfolio of accounts independently and driving renewal outcomes
- General knowledge of software applications i.e. Salesforce, Google Apps, etc.
- Strong customer focus, you care about your customers and view their success as your own
- Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
- Acute attention to detail to track high-volume tactical program elements across multiple customers
- Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
- Learn quickly and are excited to take on challenging new projects
- Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success
- Comfort learning and using AI tools to automate administrative tasks and increase efficiency, or a strong aptitude to pick this up quickly
- Experience in the CRA or HR Tech space is a plus
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
