Why This Job is Featured on The SaaS Jobs
This People Business Partner, Director role stands out in SaaS because it sits directly at the intersection of go-to-market execution and people strategy. With remit across North America Sales, Customer Success, and Sales Development, it reflects how modern SaaS companies operationalise growth: aligning talent systems, org design, and enablement with revenue motions rather than treating HR as a separate service function.
For a SaaS career path, the work builds durable expertise in the mechanics behind scaling commercial teams—how incentives, performance management, and learning programs translate into pipeline coverage, retention, and productivity. The emphasis on analytics, narrative-building, and senior stakeholder influence also mirrors the data-driven operating cadence common in SaaS, where leaders expect clear tradeoffs and measurable outcomes from people initiatives.
This position is best suited to an established HR business partner who prefers high-trust advisory work and is comfortable challenging senior leaders constructively. It will fit someone drawn to ambiguous, cross-functional problems—especially where Sales leadership, Sales Ops, and enablement perspectives need to be reconciled into practical talent decisions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What You’ll Do
The right fit for this role is an accomplished Business Partner who thrives in a fast-paced environment with a high level of ambiguity. Someone who is not afraid to disagree with our internal clients but does so with integrity and grace. It’s important that our Director has solid knowledge and direct experience with a successful Sales function and a keen understanding of what it takes to effectively partner with sales leaders to drive business success through our most important resource - our people.
Responsibilities
- Develop a deep understanding of the North America Sales Business, including all segments, Customer Success and Sales Development organizations and build relationships and rapport with business leaders to strategically influence and provide expert-level consultation and solutions
- Use influence and business insights to mentor senior business leaders, enabling the teams to thrive in the broader Gong ecosystem
- Develop and implement the talent strategy that aligns to and moves the business goals and objectives forward, focused, on attracting, retaining, engaging and developing our talent while minimizing HR/ Organizational risk
- Build compelling narratives and influence senior leaders to create comprehensive solutions for the business and employee experience by using analytics and insights
- Advise on efficient org design and development to facilitate current and future business goals
- Provide an “out of the box” perspective to the subject matter experts you’re embedded with, including Sales, and ensure that our Gong people strategies are driven by business needs and actioned in alignment with business-specific work
- Identify and mobilize sales efficiencies by helping to identify what is missing, what is not working and where our strategy is not aligned with sales goals / incentives
- Executive coaching for Senior Leadership Teams helping individuals reach their full potential and supporting the team efficiency with skilled facilitation
- Define unique Sales Learning & Development strategy in partnership with Sales Enablement, L&D and other Sales HRBPs to ensure we have world-class training and development Qualifications
Qualifications
- Minimum 10+ years professional, related experience
- Experience in role supporting a sales organization and strategic partnership with executive leadership within a Sales and Sales Operations function
- Excellent influencing skills at all levels in the organization and flexibility to be proactive in a fast-paced, constantly changing environment
- Competence in making timely, effective, and principles-based decisions using excellent judgement to weigh inputs from multiple team members and effectively handling tradeoffs, then aligning stakeholders to those decision
- Deep business acumen to understand, anticipate and solve business needs
- A track record of providing HR consultation and coaching to senior leadership on critical initiatives
- Solid understanding of goal HR programs, including compensation, performance management, organizational structure, and leadership development
- Understanding of various employment laws and their impact on HR matters
- Demonstrated ability to partner within and outside of HR
- Unquestioned integrity with assertiveness, presence and confidence
- Strong written and verbal communication skills and presentation skills
- Knowledge and experience in Sales Businesses with familiarity with their global HR practices and polices
- Travel up to 20% of the time is required for this role
- In office 2-3 days / week
PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $ 153k - $185k USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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