Why This Job is Featured on The SaaS Jobs
Senior User Researcher roles are especially consequential in SaaS businesses where product differentiation is often won through usability, trust, and workflow fit rather than one-off feature launches. In Snowflake’s case, the remit points to research that informs core platform direction, with direct ties to strategic initiatives and enterprise customer needs, a common pattern in mature SaaS where adoption and expansion depend on reducing friction across complex journeys.
For a SaaS career, this kind of embedded research mandate builds durable leverage. It develops the ability to translate qualitative and mixed-method insights into product decisions that survive roadmap trade-offs, and to operate across the full lifecycle from early vision work through post-launch learning. The emphasis on cross-functional alignment also maps well to how SaaS teams ship, where product, design, engineering, and data science must converge around measurable outcomes.
This role fits researchers who prefer owning a program rather than running isolated studies, and who are comfortable working in ambiguity while keeping stakeholders oriented around user evidence. It will suit someone who wants proximity to product leadership and can communicate insights in a way that changes prioritization, not just documentation, within a hybrid, on-site collaboration model.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
A key driver behind Snowflake’s innovation is the commitment to putting customers first, and we’re seeking an experienced user researcher who is looking to lead research efforts with the potential for outsized impact on our most strategic pillars.This role is for you if you are looking to solve complex, ambiguous problems, and are looking to own a research program that deeply integrates into the team’s approach from vision to launch. You’d orchestrate cross-functional alignment around user needs, guide prioritization of high-value features, and play a key role in landing holistic experiences that our customers love. You’d be embedded as a key member of the cross-functional leads group, yet also be a part of a world-class team of tight-knit researchers with a culture of collaboration and knowledge sharing, where we continuously support and learn from each other in a safe and friendly environment.
RESPONSIBILITIES:
Collaborate closely with product, design, engineering, and data science teams to shape product roadmapping and vision
Balance the strategic and tactical; ensuring the team is solving the most critical user needs while delivering holistic solutions that are intuitive and easy to use
Lead research planning and execution, effectively building alignment with cross-functional peers and stakeholders throughout the research process
Clearly communicate insights and learnings, tying directly to actionable next steps and impact on product direction
REQUIREMENTS:
5-10 years of leading high-impact user research efforts
Experience leveraging a broad range of research methodologies across the various stages of product development
Ability to effectively navigate ambiguity, with a proven track record of setting and executing research roadmaps leading to meaningful product impact
Ability to collaborate closely with cross-functional partners, driving alignment around user needs and incorporating peers into the research process
This is a hybrid position based in Menlo Park, CA or Bellevue, WA (3 days per week)
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
