Why This Job is Featured on The SaaS Jobs
Internal communications roles become materially more complex as SaaS organizations grow past early-stage informality and need repeatable ways to keep distributed teams aligned. This listing stands out because it sits close to strategy and organizational change in a technical, product-led environment, where clarity of narrative and channel discipline directly affect execution across functions.
For a SaaS career, the long-term value is the chance to build a toolkit that travels well across modern software companies: translating shifting priorities into durable messaging, designing internal forums that scale, and using feedback and measurement to improve signal-to-noise. Experience partnering with executives and cross-functional leaders is particularly relevant in SaaS, where roadmaps, go-to-market motions, and operating rhythms evolve quickly as the business matures.
This role tends to suit an experienced communications generalist who prefers being embedded in the business rather than operating as a purely editorial function. It is also a strong fit for someone comfortable balancing writing craft with systems thinking, and who enjoys coordinating across HR, leadership, and adjacent comms teams to create consistency without over-centralizing communication.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who are we?
Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.
Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.
Join us on our mission and shape the future!
Why this role?
Cohere is building a Communications team worthy of a world-class technical organization – and internal communications is at the center of that ambition. We're looking for an Internal Communications Manager to help shape how Cohere how the 500+ employees experience Cohere: its strategy, culture, and momentum of a company that’s defining what enterprise AI becomes. This is an opportunity to lead internal comms at a fast-growing company in the most dynamic space in technology.
In this cross-functional, individual contributor role, you'll work to ensure that Cohere employees feel informed, inspired, connected, and proud of the work we're doing together. You'll be embedded in the business as a trusted communications partner – helping leaders communicate clearly, designing channels that reduce noise and boost signal, and crafting narratives that connect our day-to-day work to our broader mission.
As Internal Communications Manager, you will:
Develop and implement internal communications strategies that align with the organization's goals and values
Partner with executive teams, human resources, and team leads to develop clear, compelling messaging, materials, and event content around priorities, organizational changes, and business results
Design and execute internal forums like all-team meetings, company-wide offsites, team updates, and news roundups
Co-design principles and practices for how we use internal communications channels and how employees can engage with and share stories across the company
Cultivate and manage channels for timely, relevant information – including Slack, email, blogs, and live formats – and experiment with new ones (video, audio, in-person)
Collaborate across teams to highlight stories that link daily work to Cohere’s mission, and celebrate company progress and external representation by our spokespeople
Use qualitative and quantitative research to propose communications strategies and tactics that resonate with our employee audience
Oversee crisis internal communications strategies by preparing for and responding to internal issues, working closely with Corporate Communications, Human Resources, and the relevant leadership team to protect Cohere's internal culture and reputation
Partner with external communications and marketing teams to ensure messaging consistency across internal and external channels
You may be a good fit if:
Have 5-7 years of experience in internal communications, corporate communications, or a related field – ideally within a fast-paced, high-growth tech or AI environment
Are an exceptional writer with a talent for distilling complex, cross-functional topics into simple, compelling narratives
Have experience serving as a communications business partner or trusted advisor to senior leaders, executives, and people/human resources teams
Are highly organized and process-driven, with strong project management skills and a bias for action
Bring high levels of creativity to communications – in format, channel, and storytelling
Are comfortable navigating organizational dynamics and building strong relationships across all levels
Have experience planning and executing internal events such as all-hands meetings, off-sites, or town halls
Thrive in ambiguous, fast-moving environments and know how to prioritize ruthlessly
If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply!
We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.
Full-Time Employees at Cohere enjoy these Perks:
🤝 An open and inclusive culture and work environment
🧑💻 Work closely with a team on the cutting edge of AI research
🍽 Weekly lunch stipend, in-office lunches & snacks
🦷 Full health and dental benefits, including a separate budget to take care of your mental health
🐣 100% Parental Leave top-up for up to 6 months
🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
🏙 Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
✈️ 6 weeks of vacation (30 working days!)
