Why This Job is Featured on The SaaS Jobs
Level AI sits in a clear SaaS wedge: enterprise software for contact centers, built as an AI native platform. That combination matters in today’s SaaS landscape because it blends complex buyer expectations, workflow heavy users, and rapid shifts in AI capability. A Senior Product Designer here is positioned close to how AI features are translated into usable, trustworthy product experiences in a domain where accuracy, explainability, and operational fit tend to drive adoption.
From a SaaS career perspective, the role builds durable product design leverage across research, interaction design, and systems thinking. Work that spans user discovery, prototyping, and design system contribution maps well to how modern SaaS teams scale quality across multiple surfaces and releases. The emphasis on designing for non deterministic systems also develops a portfolio narrative that is increasingly portable across AI enabled SaaS categories beyond customer support.
This role fits a designer who prefers shaping product direction through evidence and clear rationale, not just execution. It also suits someone comfortable navigating ambiguity inherent in AI behaviors and enterprise constraints, and who wants to partner closely with product and engineering to turn emerging capabilities into coherent product experiences.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Level AI (thelevel.ai) is an Enterprise SaaS startup. Our vision is to build AI tools that augment, not replace, humans. Our first market is in contact centers. We are looking for a Product Designer to join our team in Mountain View, though the role can also be done from a remote US location.
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
Location: Noida, Hybrid
Type: Full-time
Responsibilities:
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Leverage your product and technology domain expertise to deepen your understanding of our users and industry landscape.
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Influence product vision and strategy, aligning your work with long-term goals and objectives.
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Lead customer research initiatives to identify user needs, pain points, and opportunities for innovation.
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Translate research findings into actionable insights and design solutions that address user needs and business objectives.
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Create high-fidelity prototypes, design specifications, and documentation to communicate design concepts and specifications to stakeholders.
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Collaborate with product managers, engineers, and other stakeholders to ensure design feasibility and implementation.
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Iterate designs based on feedback from stakeholders and usability testing results.
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Contribute to the development and maintenance of design systems to ensure consistency and coherence across products and platforms.
What we are looking for:
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5+ years w/experience in AI-native products
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Bachelor's degree in Design, HCI, or a related field preferred.
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AI/ML fluency: Demonstrated experience designing for non-deterministic systems. You understand prompting, model constraints
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Strong proficiency in design tools such as Figma, Sketch, or Adobe XD. (Figma is our primary tool)
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Demonstrated knowledge of design principles, methodologies, and industry trends.
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Excellent communication and collaboration skills, with the ability to articulate design rationale and influence product decisions.
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Passion for creating exceptional user experiences and driving product innovation.
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Curiosity with a strong bias for action.
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Comfortable working with ambiguity and learning quickly in a dynamic startup environment
You’ll stand out if you have:
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Hands on experience with AI productivity tools
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Vibe coded your designs
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Experience in a startup or high-growth SaaS environment
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Familiarity with customer experience and contact center operations
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