Why This Job is Featured on The SaaS Jobs
This Product Analyst role stands out in the SaaS landscape because it sits at the intersection of product decision-making and the operational reality of an enterprise AI platform. The remit spans adoption, engagement, and feature performance, which are core levers for subscription retention and expansion in SaaS. With experimentation and behavioral analytics called out, the work maps closely to how modern SaaS teams validate roadmap bets and reduce friction across the user journey.
From a career perspective, the position builds durable SaaS analytics muscles: defining success metrics, designing and interpreting A/B tests, and translating qualitative signals into quantitative narratives that influence product direction. The emphasis on data modeling via SQL and dbt also signals exposure to the data foundation work that enables scalable product analytics, a capability that transfers across SaaS companies as teams mature their measurement and instrumentation.
The role is best suited to an analyst who prefers cross-functional collaboration with product, design, and engineering and who is comfortable owning ambiguous problem spaces from question framing through to stakeholder-ready outputs. It will fit someone who values rigor in measurement, cares about data quality, and wants their analysis to directly shape how a SaaS product evolves over time.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
🚀 About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
📐 About the role
We're looking for an exceptional product analyst to supercharge how we understand and evolve our platform. In a world where AI is rapidly reshaping every industry, your insights will be instrumental in ensuring WRITER's products not only meet but anticipate the evolving needs of our enterprise customers. This is an exciting opportunity to dive deep into user behavior, feature performance, and product market fit, directly impacting our strategic direction and growth during a period of unprecedented innovation.
This role is available for hybrid work in our San Francisco, New York City, Chicago, and Austin hubs. You will report directly to the director of analytics.
🦸🏻♀️ What you'll do
Drive product understanding by conducting deep-dive analyses on user adoption, engagement patterns, and feature utilization across our AI platform
Shape product strategy through comprehensive A/B test design, analysis, and interpretation, influencing critical roadmap decisions with data-backed recommendations
Identify friction points and opportunities in the user journey using tools like FullStory, translating observations into actionable insights for product and design teams
Design and build new ELT-based data models using SQL and dbt, implementing efficient testing and validation to ensure the accuracy and integrity of the data.
Collaborate cross-functionally with product managers, engineers, and designers to define success metrics, prioritize initiatives, and evangelize a data-informed culture
Translate complex data into clear, compelling narratives and visualizations, empowering stakeholders at all levels to make informed product decisions
Contribute to our data foundation by ensuring data quality, consistency, and accessibility, enabling scalable product analytics across WRITER
⭐️ What you need
A knack for numbers with 5+ years of experience in a product analyst, business analyst, or data analyst role, preferably within a SaaS or enterprise software environment
Expertise in SQL for data extraction and manipulation, alongside proficiency with product analytics tools such as FullStory, Amplitude, or Mixpanel
Strong analytical and problem-solving skills, with a proven ability to distill complex data into clear, actionable insights that Connect cross-functional teams
Experience with data visualization tools (e.g., Tableau, Looker) to create insightful dashboards that monitor product health and drive strategic initiatives
A proactive and curious mindset that constantly seeks to Challenge assumptions and uncover the "why" behind product performance
Exceptional communication skills, both written and verbal, allowing you to effectively present findings to both technical and non-technical audiences
A strong sense of ownership and a desire to Own your impact, thriving in a fast-paced environment where you can build and scale analytics from the ground up
🍩 Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
