Why This Job is Featured on The SaaS Jobs
This Product Manager role sits at the intersection of AI and SaaS monetization, focused on a self-serve business plan rather than a traditional enterprise-led motion. That makes it a useful lens into how modern SaaS products convert individual adoption into team and company usage, especially when the product already has a large consumer footprint and a growing base of business customers.
For a SaaS career, the standout value is end-to-end ownership of the commercial product journey: discovery, trial, upgrade, onboarding, expansion, and retention. Work across pricing and packaging, lifecycle funnels, and experimentation builds durable product growth skills that translate across PLG and hybrid go-to-market models. The emphasis on data-informed iteration and cross-functional execution mirrors how leading SaaS teams operationalize growth without separating “product” from “revenue” work.
This role tends to fit product leaders who prefer measurable outcomes, ambiguity that comes from evolving customer needs, and close collaboration with engineering, design, and go-to-market partners. It also suits someone motivated by building for professionals and teams, where usability, activation, and sustained value delivery matter as much as new feature development.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
We’re the team behind ChatGPT, a rapidly evolving AI assistant used by hundreds of millions of people to learn, create, and solve problems. In addition to our global consumer base, over 5 million business customers use ChatGPT to get work done. And we’re just getting started. Our goal is to make ChatGPT even more intuitive and helpful for individuals and teams everywhere.
About the Role
We’re looking for an experienced product leader to drive growth for ChatGPT’s Business plan, our self-serve product for professionals and teams. Your mission will be to help millions of people use AI to be more productive, collaborative, and effective at work.
You’ll define and lead the self-serve growth strategy, including how people discover the Business plan, try it, upgrade, onboard their team, and find ongoing value. You’ll work cross-functionally to improve upgrade funnels, expand usage, and evolve pricing and packaging to meet diverse customer needs.
This is a high-impact role with the opportunity to define how AI gets adopted in workplaces and scale what is already a fast-growing business line into a large, sustainable business.
In this role, you will:
Define and drive the product vision and roadmap for ChatGPT’s self-serve Business offering
Own the full user journey, from discovery and purchase to onboarding, team expansion, and long-term retention
Ensure we have the right pricing and packaging to support a range of business needs
Optimize user journeys between consumer and business plans
Use data, experimentation, and customer insights to improve upgrade and conversion funnels
Collaborate with engineering, design, go-to-market, and data science teams
You might thrive in this role if you:
Have 6+ years of product management experience, including a track record of leading growth for self-serve SaaS products
Are highly analytical and fluent in experimentation
Have deep empathy for business users and experience designing products for teams, professionals, or business customers
Thrive in high-ambiguity, high-impact environments
Excel at aligning cross-functional teams and leading complex initiatives across product, engineering, and GTM teams
Are motivated by OpenAI’s mission and excited to help businesses around the world unlock the power of AI in their work
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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