Why This Job is Featured on The SaaS Jobs
This role stands out in the SaaS landscape because it sits on the commercial edge of an AI product expansion, where the buyer, use cases, and proof points are still being established. Intercom is taking capabilities proven in customer service and extending them into a broader “Customer Agent” direction, starting with a Sales Agent motion. That places the Account Executive at the intersection of product-led learning and enterprise-grade selling, rather than a purely quota-only execution lane.
For a SaaS career, the durable value here is exposure to how new product motions become repeatable go-to-market: turning early customer outcomes into a clear ROI narrative, building evaluation frameworks, and feeding structured signals back into positioning and pricing decisions. The overlay model also develops a common SaaS skill set: influencing outcomes without owning the entire account relationship, while coordinating tightly with solution engineering and cross-functional partners.
This is best suited to sales professionals who prefer ambiguity with accountability and who enjoy iterating on messaging based on real deal cycles. It will fit someone motivated by consultative discovery with RevOps and GTM leaders, and interested in becoming a specialist in bringing evolving SaaS products from beta toward a scalable motion.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
Intercom’s Fin is the leading AI Agent for Customer Service. We’re now expanding that capability into a broader Customer Agent vision, AI agents that can move seamlessly across the customer journey, starting with Sales Agent.
Sales Agent is a new product motion for Intercom and a new buyer for us. As an AE on the Customer Agent team, you’ll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.
You’ll join a small, dedicated “tiger team” built for speed and learning. The team includes a sales leader, a small group of specialist AEs (mix of internal top performers and external hires) and dedicated Solution Engineering support.
This team operates with high autonomy and high accountability. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.
This role often operates as a specialist overlay into existing Intercom customer accounts. Core Relationship Managers own the overall account relationship. You own the Sales Agent motion, including discovery, evaluation design, ROI narrative, and commercials. You will also engage selective inbound opportunities and strategic logos when they match the ICP.
If you enjoy being close to product, moving fast, and shaping a new motion from scratch, you’ll thrive here.
What will I be doing?
- Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close
- Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact
- Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction
- Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points
- Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction
- Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals
- Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity
What skills do I need?
- Proven experience running full cycle SaaS sales processes from discovery through close
- Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined
- Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas
- Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders
- Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners
- Ability to synthesize customer feedback into clear product insights and messaging recommendations
- High ownership and adaptability in fast-moving environments
Bonus skills & attributes
- Experience selling within sales tech or martech ecosystems
- Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning
- Familiarity selling AI-enabled products or automation tools
- Experience operating in an overlay or specialist model alongside account owners
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
