Why This Job is Featured on The SaaS Jobs
This Transformation Consultant role sits at a common SaaS inflection point: translating a product platform into board-level outcomes early in the customer journey. The remit spans executive workshops, cross-functional discovery, and “art-of-the-possible” framing around transformation and AI adoption, reflecting how enterprise SaaS deals are increasingly won on value narratives and use case clarity rather than feature depth alone.
For a SaaS career, the work builds durable skills in value consulting and pre-sales strategy that travel well across enterprise software categories. It offers practice in connecting business priorities to measurable impact, aligning stakeholders across functions, and shaping repeatable engagement models that can be reused across accounts. The emphasis on creating frameworks and playbooks also signals exposure to operationalising what often begins as bespoke consulting into scalable motions inside a SaaS organisation.
This is best suited to professionals who enjoy structured problem framing, facilitation, and executive communication, and who are comfortable working alongside Sales, Account Management, and Solution Engineering without owning delivery engineering themselves. It will appeal to someone who prefers early-stage customer conversations, ambiguity-to-clarity work, and building reusable approaches rather than one-off advisory engagements.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Shape strategic conversations that turn business priorities into transformation opportunities!
How do you help enterprise customers imagine new possibilities and connect them to meaningful business outcomes? As a Transformation Consultant, you will guide strategic conversations that help customers explore how Coveo can support business transformation, artificial intelligence (AI) adoption, and high-value initiatives across their organization.
You will engage early in the customer journey through executive meetings, cross-functional discussions, and art-of-the-possible workshops. Alongside customer-facing teams, you will help frame business opportunities, align use cases to customer priorities, and strengthen how Coveo communicates enterprise value and long-term transformation impact.
As our Transformation Consultant, you will:
Lead art-of-the-possible sessions, executive workshops, and strategic discussions that help customers explore how Coveo can support transformation and AI adoption.
Connect customer priorities and business challenges to relevant use cases where Coveo can create measurable value.
Shape early opportunities by framing business context, intended outcomes, and value potential across functions and stakeholders.
Partner with internal teams to build reusable workshop frameworks, executive engagement approaches, messaging, and transformation playbooks.
Help establish a scalable and repeatable approach for Transformation engagements across customer environments.
Collaborate closely with Sales, Account Management, and Solution Engineering teams to support strategic customer conversations.
Here is what will qualify you for the role:
5+ years of experience in transformation consulting, management consulting, value consulting, digital strategy, solution consulting, or another customer-facing strategic role.
Proven experience working with enterprise customers to facilitate strategic discussions and uncover high-value business opportunities.
Strong facilitation and communication skills, with the ability to lead executive conversations and simplify complex ideas into actionable next steps.
Strong business acumen, structured thinking, and comfort engaging with both business and technical stakeholders on transformation and AI-related initiatives.
What will make you stand out:
Experience leading art-of-the-possible workshops, executive discovery sessions, or strategic customer engagements.
Experience helping customers identify where AI, search, recommendations, or digital experiences can create business value.
Experience working with customers in industries such as manufacturing, healthcare, technology, or financial services.
Experience creating reusable workshop formats, messaging, or strategic playbooks.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
