Why This Job is Featured on The SaaS Jobs
Process improvement roles are often associated with manufacturing, but in SaaS they increasingly sit at the intersection of product-led platforms and the operational systems that support delivery. This position stands out because it applies disciplined process engineering to supply chain operations inside a software company that also ships hardware, where ERP data quality and workflow design can directly influence customer outcomes and scalability.
For a SaaS career, the long-term value comes from building fluency in how recurring-revenue businesses operationalise complexity across functions. The role’s emphasis on process mapping, controls, SOPs, and ERP optimisation develops a toolkit that translates well to SaaS environments where standardisation, auditability, and system-enabled execution matter. Cross-functional partnership with Finance, IT, Operations, and Manufacturing also mirrors how mature SaaS organisations run transformation work through shared systems and governance.
This role is best suited to professionals who prefer structured problem solving and measurable operational change over ambiguous discovery work. It will fit someone who enjoys translating business needs into system configurations, documentation, and training that drive adoption. Candidates aiming to specialise in operational excellence, business systems, or enterprise process transformation within SaaS should find the scope aligned with that path.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
Position Summary
We are seeking a Process Improvement Specialist – Supply Chain Operations with deep expertise in hardware manufacturing supply chains and a proven track record of driving process improvements through technology and process redesign. This role will play a critical part in standardizing, optimizing, and scaling supply chain processes to support business growth and operational excellence.
The ideal candidate brings strong ERP experience (preferably Oracle), understands end‑to‑end manufacturing and supply chain workflows, and can lead initiatives that translate business needs into efficient, system-enabled solutions.
This role partners closely with Supply Chain, Manufacturing, Finance, IT, and Operations teams to deliver sustainable process improvements aligned with enterprise strategy.
Key Responsibilities
- Process Analysis & Mapping: Analyze, document, and assess end‑to‑end supply chain and manufacturing processes, identifying inefficiencies, risks, and opportunities for optimization.
- Process & Technology Enablement: Lead initiatives to improve supply chain operations through technology adoption, ERP optimization, and process redesign, ensuring solutions are scalable, repeatable, and aligned with best practices.
- ERP & Systems Collaboration: Partner with business and IT teams to design and improve processes within ERP systems (Oracle preferred), ensuring configurations support operational needs and industry standards in a manufacturing environment.
- Policy, SOP & Work Instruction Development: Develop, standardize, and maintain policies, Standard Operating Procedures (SOPs), and work instructions to drive consistency, compliance, and operational clarity.
- Continuous Improvement: Identify and implement continuous improvement opportunities that enhance efficiency, quality, and cycle times across supply chain and manufacturing operations.
- Project & Initiative Support: Support cross‑functional initiatives by providing supply chain process expertise, ensuring system and process changes align with business objectives.
- Controls & Compliance: Identify, document, and embed process controls to mitigate risk and support compliance with internal and external requirements.
- Change Management & Training: Lead process change communication and training efforts to drive adoption and ensure stakeholders understand new ways of working.
Required Qualifications
- Bachelor’s degree in Business Administration, Supply Chain, Industrial Engineering, or a related field.
- 3–5+ years of experience in process improvement or supply chain operations, preferably within a hardware manufacturing environment.
- Subject matter expertise in manufacturing supply chain processes, ideally supporting hardware or IT server manufacturing.
- Hands-on experience with ERP systems, preferably Oracle (NetSuite experience a plus), within a manufacturing or supply chain context.
- Strong analytical skills with experience using process mapping tools such as Visio or Lucidchart.
Preferred Qualifications
- End‑to‑end Supply Chain & Manufacturing Process Knowledge
- Process Improvement & Redesign (Lean / Continuous Improvement mindset)
- Technology‑Enabled Transformation
- ERP / Systems Thinking
- Strong Documentation & Attention to Detail
- Cross‑Functional Collaboration
- Change Management & Communication
- Risk & Control Awareness
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
