Why This Job is Featured on The SaaS Jobs
This Technical Account Management leadership role stands out in SaaS because it sits at the intersection of subscription outcomes and complex production technology. In a security platform business, customer value is tied to sustained adoption, architecture alignment, and operational readiness, not a one-time deployment. The remit spans North America and LATAM, signalling a mature, multi-region SaaS operation where customer experience is managed as a repeatable motion.
For SaaS career progression, the role offers durable exposure to the metrics and mechanisms that underpin retention and expansion, including customer health, time to value, and renewal risk. It also reflects a modern shift in Customer Success toward scaled engagement, pairing high-touch technical guidance with digital programs and data-driven iteration. Experience coordinating with Sales, Product, and Operations translates well across SaaS companies that are formalising post-sales as a growth lever.
This position is best suited to a people leader who enjoys coaching technical customer-facing professionals while staying close to escalations and executive stakeholder communication. It will fit someone who prefers structured cross-functional collaboration and can balance regional priorities with consistent operating standards in a remote setting.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
As a Manager of the Technical Account Management (TAM) team, you will lead a high-performing team of Technical Account Managers who partner with CrowdStrike customers across North America and LATAM to ensure they are fully protected and empowered to stop breaches. You will be responsible for building, developing, and retaining a strong technical team within a rapidly growing and evolving organization.
In this role, you will serve as a strategic leader and customer advocate — deeply understanding customer challenges, driving measurable success outcomes, and partnering closely with Sales to execute a shared vision for the Americas and LATAM regions. A key dimension of this role is your close collaboration with the Program Manager, Digital Success, helping to align TAM-led customer engagement with CrowdStrike's broader digital customer experience strategy. Together, you will ensure that TAM interactions and scaled digital programs work in concert to accelerate customer adoption, retention, and expansion.
*This position is open to candidates located in the Central or Eastern time zone.
What You'll Do:
What You'll Need:
Leadership & Management
Demonstrated experience in a people management role, ideally within customer support, customer success, or technical account management functions
Proven ability to manage, develop, and inspire professional-level employees in a fast-paced, high-growth environment
Ability to foster a positive work environment and model the values and behaviors expected of the team
Technical Expertise
Bachelor's degree in Computer Science or equivalent relevant work experience
Technical understanding of endpoint protection technologies and the broader cybersecurity landscape
Ability to understand complex security architectures and identify gaps and opportunities to improve customer security posture
Additional Requirements
Self-starter with the ability to work independently while effectively managing expectations of customers, employees, and peers
Motivated with excellent organizational skills and an aptitude for understanding how technology products and solutions solve business problems
Ability to work remotely and willingness to travel on short notice, up to 25% of the time
#LI-Remote
#LI-RL1
Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.comfor further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $110,000 - $160,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.
For detailed information about the U.S. benefits package, please click here.
Expected Close Date of Job Posting is:06-20-2026
