Why This Job is Featured on The SaaS Jobs
This Enterprise Revenue Architect role sits at the intersection of SaaS customer value delivery and enterprise change management, applied to Financial Services revenue teams. It is positioned within an industry-focused expansion effort, which signals a SaaS company pushing beyond a core market by codifying repeatable outcomes for a new vertical. The work centers on translating an AI-led platform into operational workflows that senior stakeholders can adopt and measure.
For a SaaS career, the durable skill here is learning how adoption, value realization, and renewal economics connect in complex accounts. The remit touches the full post-sale arc, from activation through expansion, and requires turning product capabilities into business metrics that matter to executives. Experience gained in workflow architecture, persona engagement, and ROI narrative building tends to transfer across enterprise SaaS roles in customer success, solutions consulting, and revenue operations.
This role is best suited to professionals who prefer consultative ownership and can navigate multi-threaded stakeholder environments without relying on rigid playbooks. It will appeal to those who enjoy combining domain context with data to drive behavior change, and who want to help shape how an industry motion is operationalized inside a SaaS organization.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Enterprise Revenue Architects at Gong are strategic partners to our largest customers. Focused on driving revenue transformation from Gong’s AI Operating System, you’ll guide Financial Services executive stakeholders and operational teams to drive revenue by architecting industry-specific workflows, accelerating adoption, and realizing business results across the entire Financial Services revenue lifecycle.
You will combine a deep understanding of how FinServ revenue teams operate with leading change management strategy to help customers operationalize the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion) within the FinServ sector.
This particular role will join our new Industry Expansion (IX) team, focused specifically on customers in the Financial Services industry. You will be joining a "startup within a startup," helping to build the IX outcomes realization journey, leveraging automation, AI, content, and self-service strategies to improve customer health, reduce churn, and increase NDR (Net Dollar Retention) for this critical new segment.
RESPONSIBILITIES
- Revenue Transformation Strategy: Partner with senior GTM leaders in the FinServ space to design and execute strategies that modernize their revenue operations through Gong’s AIOS.
- Workflow Architecture: Map current-state FinServ customer processes to AI-driven workflows that translate to revenue outcomes.
- Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms.
- Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
- Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth
- Cross-Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey
QUALIFICATIONS
- 10+ years proven experience in managing complex enterprise accounts with multiple stakeholders
- Experience working with FinServ customers, or working in the FinServ industry
- Track record of owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
- Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
- Excellent communication, negotiation, and presentation skills.
- Data-driven mindset with a focus on delivering measurable outcomes.
- Passion for driving customer outcomes and contributing to a high performing and accountable work culture
- Our RAs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!
PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $89,600- $129,500 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
