Why This Job is Featured on The SaaS Jobs
This VP remit sits at a familiar inflection point for enterprise SaaS: converting a strong product platform into repeatable, high-quality outcomes at scale. With Coveo positioned around AI-driven search and GenAI for large organizations, Professional Services and Support become strategic levers that shape time-to-value, expansion readiness, and the credibility of the broader ecosystem, including partners.
For a SaaS career, the role offers durable operating experience that transfers across post-sales leadership paths. Ownership of a services P&L, forecasting discipline, portfolio governance, and margin management builds fluency in how SaaS companies balance customer outcomes with scalable delivery economics. The mandate to formalize partner success within services also develops a playbook for co-delivery models, enablement, and consistency across distributed implementation channels.
This role best fits a senior leader who prefers building systems as much as managing escalations, and who is comfortable working across Sales, Customer Success, Product, and Partner teams without blurring accountability. It will suit someone motivated by operational rigor, executive-level customer engagement, and the craft of turning complex enterprise implementations into predictable, repeatable delivery.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Lead the next phase of Professional Services at Coveo, driving impact for customers, partners, and global growth
Coveo empowers enterprises to use AI for personalized digital experiences at scale. Built on intelligent search, our enterprise-grade GenAI platform helps 700+ customers unify data, understand intent, and deliver tailored experiences across Commerce and Knowledge. With a strong product foundation, global reach, and a “One Team” culture, Coveo is primed for its next chapter of growth.
We’re seeking a Vice President of Professional Services & Support to lead our global PS organization through its next phase of transformation. This leader will play a pivotal role in driving customer success, partner enablement, and profitable revenue growth through services.
What You’ll Do
Lead and scale Coveo’s global Professional Services and Support organization, driving world-class delivery, customer satisfaction, and profitable growth aligned with corporate goals.
Define and execute a clear multi-year vision for Professional Services that aligns with Coveo’s corporate strategy, drives customer and partner success, and reinforces our customer-obsessed culture through meaningful onsite engagement
Own the PS P&L, ensuring accurate forecasting, disciplined revenue and margin management, and operational excellence across delivery, resourcing, and financial reporting.
Oversee key operational processes including supporting sales, SOW creation and approval, change request management, and invoicing reviews to ensure rigor, governance, and profitability.
Champion customer and partner success by proactively managing a large portfolio of projects and its escalations, risks, complex implementations, while supporting advisory services and enterprise architecture strategy for strategic customers.
Collaborate cross-functionally with Sales, Account Management, Customer Success, Product, and Partner teams to ensure seamless end-to-end delivery and drive mutual growth across Coveo’s ecosystem.
Establish and scale a Partner Success function within PS, empowering partners through delivery assurance, enablement, certification, and consistent delivery excellence.
Inspire, coach, and develop a high-performing global PS leadership team including Directors, Managers, and Senior Solution Consultants; fostering accountability, growth, and alignment with Coveo’s values.
What You’ll Bring
Proven track record of leadership (15+ years) in Professional Services, Systems Integration, or related post-sales organizations within enterprise SaaS or technology environments.
Strategic and operational excellence, with demonstrated success managing Project Portfolios, P&L, forecasting, utilization, and margin performance while scaling a global services organization.
Strong alignment mindset, capable of connecting departmental strategy, operations, and vision to corporate goals and company-wide growth initiatives.
Deep experience in partner enablement and ecosystem development, building scalable co-delivery frameworks that ensure consistent, high-quality outcomes.
Exceptional leadership and people development skills, with the ability to inspire, coach, and empower a high-performing, globally distributed team, while serving as a trusted customer-facing executive; acting as an escalation point, executive sponsor, and advocate for key accounts.
Customer-first and results-driven orientation, passionate about delivering measurable value and business impact through technology and AI innovation.
Send us your application, we want to know what you're all about!
Join the Coveolife!
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
